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Do you have questions? We are happy to help.

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Mon – Fri: 9:00 – 17:00

We usually respond within 24 hours.

Information about how we process your inquiry can be found in our privacy policy.

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Frequently Asked Questions

How quickly will I receive a reply?

Enquiries via the contact form are usually answered within 1–2 business days. For urgent matters — such as technical issues with your listing — please note this in your message so we can prioritise your request accordingly.

Can I also contact you by phone?

Phone enquiries are possible by arrangement. As the portal operates primarily digitally, we recommend using the contact form to ensure written documentation and a faster response time.

What can I contact support about?

Contact us for questions about your listing, billing, or technical problems. For content corrections to published listings, please use the portal (portal.neuruppin.immobilien) under "My Listings" so that changes can be submitted for review immediately.